The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
We can not accept returns on items like combs and brushes etc... I could never in good faith accept a used comb back and resell it nor can we take your word for it that you didn't brush with it :P. Just the thought of it makes me cringe typing this :P If you ordered something that wound up not being perfect for you then do get in touch and we can chat about giving you a discount code to try another item. BUT under no circumstance can I even think about taking back those kinds of items. We love our customers and always use the highest standards when it comes to health and safety.
Our typical packaging consists of brand new heavyweight boxes and new bubble wrap... BUT .... we hate waste here whether it's horn chunks, wood pieces or even packaging items we get ourselves. SOOOOO I always keep a big box full of brown recycled paper, used bubble wrap, air pillows and anything else I can reuse. We don't normally ship with it UNLESS someone asks so PLEASE PLEASE just add a note with your order if you would like Green packaging.
This seems to be the number one thing I've had emails about recently. All animals are treated with respect and dignity. When possible the material is sourced right on our farm but when needed we buy from other suppliers. It goes without saying that our GOAT and HORSE hair brushes are from "no kill" animals. Our boar hair is sourced in Texas from several places and is collected from wild boar who are hunted and processed for meat. There is no cruelty involved and all boars are dispersed as humanely as possible. Hair collection is only done when animal is processed after death.
Our animal hair is sourced right here in Texas. All our wood is sourced right here as well but there are a couple for obvious reasons like they don't grow in Texas that are sourced elsewhere. Same with the horns
We love what we make and our handmade items take up most of our free time these days. We treat each one like it's our artistic interpretation and as a piece of art. We no longer accept custom or personalized orders as what little free time goes into creating more product for our shop. Thank you for understanding.
Where applicable we will give an idea of the ingredients in the product. We do this for the love and all items are as advertised so if we say something is "glycol free" or "soy free" etc... it is. We love these products and we love you (our customers) so rest assured that our products are 100% as advertised. BUT, if you have a specific allergy please just email us and we can tell you if it's safe.
We are always happy to work with store owners, barber shops, online resellers and anyone who wants to sell Dixie Cowboy Products. Just send us a message and we can work on a custom wholesale order just for you. We are not currently wholesaling our handmade combs and brushes, it is just impossible to mass produce these at this time. Some minimums apply when placing items for resale.